Shipping policy

Shipping Policy

Physical Products (New Zealand Only)

NEKAWA ships physical products within New Zealand only.

Orders are dispatched using NZ Couriers (and their delivery partners) or NZ Post, with tracked delivery.

We aim to dispatch orders as promptly as possible. If an item is on backorder or temporarily unavailable, we will notify you.

You will receive an email confirmation once your order has been picked and packed, and a further notification once the parcel has been collected by the courier.

Shipping Rates

  • Urban delivery: $8.50

  • Rural delivery: $14.50

Rates are calculated at checkout based on the delivery address.

Estimated Delivery Timeframes

After courier pickup from NEKAWA, typical delivery timeframes are:

  • North Island: overnight

  • South Island: up to 2 business days

  • Rural addresses: 2–3 business days

Please note that these timeframes are estimates only. Courier, depot, or regional delays can occur, particularly during busy periods. We kindly ask that you allow a few extra days before contacting us regarding delivery delays.

Order Collection

In some cases, orders may be collected at your next in-person treatment appointment by prior arrangement.

Please note:

  • Click and collect is not available as a standard checkout option.

  • Collection must be agreed in advance.

Digital Products

Digital products, including online recordings, courses, and downloads, are available internationally and are delivered electronically. No physical shipping applies to digital purchases.